Once your order has been shipped, you will receive a tracking number via email. You can use this number to check the status of your delivery on our website or through the courier’s site.

We always strive to deliver your parcel with the best carrier and service for your country. All information about the shipping times and rates by country can be found on our shipping policy page.

Please write us at support@firstmerch.net Our friendly customer support team will handle this for you and will make sure you will get your order.

If you need to cancel your order, please reach out to our customer service team within 24 hours of placing it. Once processed, we may not be able to cancel the order.

Our support team is here to help you, get in touch with us via support@firstmerch.net